Warranty and Return Policy

Returns

Any item(s) purchased directly from mu-tron.com can be returned for refund under the circumstances that you return the item with original packaging, in perfect mechanical, functional, and cosmetic condition and within 14 days of receiving the item(s).

Return shipping cost is the responsibility of the customer.

If you are not satisfied with your  product, please contact us via email within 14 business days of receiving your order to receive an RMA number. After you receive your RMA, ship your product with a trackable shipping service (USPS, FedEx, UPS) to the address provided with the RMA on the outside of the package.

RMA’s must be returned within 7 days of receiving an RMA number.

Products must be returned in new condition, shipped in the original box, manual etc.  to qualify for a refund. Broken or damaged  pedals will be subject to a minimum 15% restocking fee. We reserve the right to deny a return in the case of excessive wear.

Upon receiving the returned item, Mu-Tron staff will inspect and test the item to verify it is in “new” condition, and in perfect working order. Upon the item(s) passing inspection, we will issue a refund or contact you with any questions/concerns. Refunds will be issued within 5 days of receipt of package by us. Mu-Tron retains the right to charge a re-stocking fee on returned Items that were shipped back to us within 14 days of receiving the item(s) BUT that were found to be in less than new condition either functionally, mechanically, or cosmetically. Any item(s) received and kept for more than 14 days are automatically deemed non-refundable and will not be accepted for return even if found to be in “new” condition and perfect working order.[Please note: original shipping and handling fees are non-refundable]