Any item(s) purchased directly from mu-tron.com can be returned for refund under the circumstances that you return the item with original packaging, in perfect mechanical, functional, and cosmetic condition and within 48 hours of receiving the item(s). Upon receiving the returned item, Mu-Tron staff will inspect and test the item to verify it is in “new” condition, and in perfect working order. Upon the item(s) passing inspection, we will issue a refund or contact you with any questions/concerns.Mu-Tron retains the right to charge a re-stocking fee on Returned Items that were shipped back to us within 48 hours of receiving the item(s) BUT that were found to be in less than new condition either functionally, mechanically, or cosmetically. Any item(s) received and kept for more than 48 hours are automatically deemed non-refundable and will not be accepted for return even if found to be in “new” condition and perfect working order.[Please note: original shipping and handling fees are non-refundable]
Mu-Tron products carry a limited non-transferable 2-year warranty. If you believe you received a defective product, please do not hesitate to contact us at firstname.lastname@example.org and we will respond quickly with assistance.
There may be repair fees for pedals damaged from user error like plugging in wrong power supply, being dropped etc. Pedals that are returned for repairs that are past our warranty will have a small repair fee (depended on issue) Please contact us for more information: email@example.com
How to Make a Return or Repair
Email us at firstname.lastname@example.org to arrange for a Return Authorization (RA) number, which you need to write on the shipping label. Please do not write on the product box.
Before shipping for returns, please note all of the following:
- Item must be in brand new condition
- Item must be in complete original packaging
- Include all original accessories
- Include all original literature: manuals, stickers
Although tracking and insurance is not required, it is highly recommended.
In order to expedite your refund, please ship as soon as possible. The return will be processed within 1-2 business days of its receipt. Please allow an additional business day to receive credit for the returned item.
Send your return to:
1836 Playa Riviera
Cardiff, CA 92007